Dealing with Difficult Persons (Supervisors, Colleagues and Customers)

To function effectively in your job, you must deal effectively with normal emotions like fear, anger, revulsion and even compassion. To do otherwise is to invite overwhelming doubt or hesitancy when decisive action is required. Learning effective communication skills with supervisors and adopting a positive behaviors towards colleagues are important skills that every employee must possess. Top

Understanding Various Personality Types at Work (Myers Briggs Type Indicator)

Myers – Briggs Type Indicator (MBTI) personality assessment is conducted to assess the personality type of each participant. The participants can identify their type through this workshop, which emphasizes on understanding valuable differences between people, which leads to constructive communication, and relationships at work. The unique characteristics of the 16 different personality types and preferences are discussed. Thus helping employees to appreciate their own strengths, gifts and potential growth. Group exercises are conducted to enhance problem solving and decision-making. Work stressors for each type are recognized and how employees can deal with conflict at work are discussed. Top

Interview Skills at Work

In today's rapidly changing and highly competitive environment, the human resource function plays an increasingly important role in an organization's ultimate success or failure. Today HR professionals must strive to develop human resources that continually build competitive advantage in an ever-changing environment. The workshop helps the participants to design and deliver focused questions to elicit factual evidence of required competencies; plan and prepare for conducting cost effective, smooth and successful interviews; understand and gather maximum information about the candidate's past, present and future and lastly evaluate the effectiveness of interviewing techniques and processes. Top

Managing Time and Stress

With the right guidance to time and stress management, human resource can be better reserved and channelized into more constructive output. Top

Developing Mentoring Skills and Coaching for Supervisors

Those in supervisory or managerial positions have a responsibility towards those working under them to act as mentors and provide support, guidance and assistance. The relationship between mentor and protégé is explained through role plays, case studies and exercises for the participants. Top

Developing Women as Professionals

This workshop explains what it takes to be a professional in the workplace and how to communicate effectively with others. Discussions will include how to evaluate self and have personal growth. Group work strategies and interaction skills in meetings are provided. Issues such as assertive vs. aggressive behavior and the difference between managers and leaders is discussed as well as self-motivation and motivation of others. Top

A Complete Personality of your Child - Self Confidence, Communication Skills and Decision Making

A highly effective three day workshop that lays the ground work for a more confident, self aware and assertive behavior among children in the age group of 10 – 13 years. The workshop develops interpersonal and leadership skills in children. Top

Emotional Intelligence and Leadership

Are you a born leader? A question that does not have one answer, rather, there are different schools that have different answers. What makes a leader in this millennium is his / her intelligence, educational level, or knowledge. It’s the leaders’ emotional intelligence; the ability to understand himself and manage his feelings and the ability to manage relations with others and have social skills. “ Effective leaders are alike in one crucial way: they all have a high degree of emotional intelligence” Daniel Golman, 1998. Top

Effective Communication Skills among Supervisors, Colleagues, and Family

Effective communication skills with others is an important part of success at work. The three essential elements of effective interpersonal communication are speaking, writing and listening, as they are important for motivation, problem solving and interaction with others. In this workshop self-evaluation and personal growth strategies are discussed. Causes of problems in communication that lead to conflict and their prevention are discussed. Top

Understanding Body Language at Work

Body language accounts for over 90% of a conversation. Understanding body language in the workplace isn't just a game - it's a career necessity. An understanding of the body language would help in picking up more information than is being offered. Top

Parenting and Emotional Intelligence

This workshop introduces different styles of parenting and their practical application. The concept of emotional intelligence and its effectiveness in parenting is discussed with the participants. Also negative and positive examples of parenting are presented to participants to help them evaluate their style and make the necessary changes. Top

Designing Questionnaire to Measure Employee Attitude at Work

The workshop focuses on providing a background for measuring human behavior and attitude at work. The participants discuss measure objectives, item formation, wording and then develop their own questionnaires to be implemented at the workplace. Top

Certificate IV in Assessment and Workplace Training BSZ40198

The course enables trainers and assessors to apply a consistent and structured approach to the design, delivery and review of their training and assessment materials. Each participant receives a certificate for the qualification that is Australian Accredited by the Australian National Training Authority (ANTA). Top

Creativity & Productivity at Work

What cannot be achieved through hours of discussion can be achieved in minutes with constructive outputs if one is trained to think creative. The objective of the workshop is to make the employees aware of the concept of creative and ‘out of the box’ thinking at the workplace. Emphasis is laid on the importance of creative thinking and the obstacles that stand in the way. Strategies to overcome the obstacles and their application in practical work settings are discussed. Top

Improving Work Habits

Learn how to evaluate situations and identify strengths and weaknesses. Help your employees by mastering skills you need to form lasting habits. This process helps you create positive, useful habits that lead to achieving professional and personal goals more quickly and easily. It helps accomplish your goals and will make sure you don’t backslide into old, unproductive habits. Top

Managing Change

We live in a world of change. In order to keep up and survive in this competitive market place, we need to accept that change happens, anticipate change, monitor change, learn to adapt to change quickly and even enjoy change. All these skills and many more are taught in this workshop. Top

Measurement Builders and Scoreboards

• Identify key measures for your team’s goals and transform them into a visible, dynamic scoreboard
• Identify the new and better behaviors needed to achieve each goal, and then translate them into weekly and daily tasks
• Learn and apply a team accountability process to engage the team in accomplishing the wildly important goals
• Design and commit to a specific plan of action to implement within your team or organization. Top

How to Hire and Keep the Best

What to look out for when hiring? How you identify personality and character and which matters? Keeping the best is a challenge many face. How do we keep the right people on the right seat on the right bus? Learn how to handle all these challenges effectively. Top

Organizational Loyalty and Ethics

Organizational loyalty is considered a key to organizational success. Successful enterprises are built on trust and loyalty. Trust is built or destroyed by what we do. How are mistakes treated ? How much experimenting do we personally model and encourage in others ? Learn how organizational ethics can help the culture of your organization and learn how to avoid CLM – career limiting move. Top

Identify, Prioritize & Execute your Goals and Vision

How do you identify and prioritize your goals ? How well crafted are your goals ? How do you measure how well they are doing ? How do you keep score ? How well have you communicated your vision with your team ? Find the answers to all these and many more critical questions. Top